DO I NEED AN APPOINTMENT?
Ve’Lace Bridal is a full service boutique and in order to provide the full experience we see our customers by appointment only. Assistance in choosing a gown requires our 100% full attention. Walk-ins without an appointment can be a hit or miss. To be safe, please do not take the trip to our store without calling ahead. If we have an open fitting room and an available consultant then we can assist you. If not, you may be asked to book an appointment or wait for a fitting room. If a fitting room is open but all consultants are busy you are welcome to try on gowns without the assistance of a consultant. We prefer you book an appointment to work with a consultant. 

WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?
If possible, we ask that you bring photos of example gowns that you like and/or dislike. It is also best that you bring no more than 5 people to your appointment. Too many opinions and too much commotion can create a stressful environment for the individual purchasing the gown. Remember, it’s your special day and should ultimately be what YOU want!

WHAT SHOULD I EXPECT FROM MY FIRST APPOINTMENT?
Expect to be treated like a princess! First you will be greeted by your bridal consultant. Your guests will be directed to their seating area as we whisk you away to your designated fitting room. We will take your measurements, fit you in undergarments that are specific for bridal attire, and choose a pair of shoes to try on with the gown. Your appointment is scheduled for 1 hour, and with the assistance of your consultant we will have you try on gowns.

I SAID YES TO THE DRESS, WHAT’S NEXT?
Now that you’ve found your dream gown, it’s time to place the order. We recommend the balance be paid in full, however we do offer a split payment plan. If choosing the payment plan, we require a 50% deposit at the time of order, and the remaining balance within 10 days of receiving notification that the order has arrived.
AFTER I ORDER, HOW LONG TO RECEIVE THE GOWN?
Bridal gowns can take anywhere from 16 – 24 weeks after order placement and bridesmaid, mothers, and special occasion gowns can take 12 – 14 weeks after order placement. Please keep in mind that alterations also need to be considered for total lead time. A rush order may be placed on a few select designers for an additional fee.